iPhone/Android Booking App Terms and Conditions

Please read the following terms of use for the Phoenix Taxi iPhone and Android booking apps. By using the app, you agree to the following terms of use (and the general terms and conditions of using Phoenix Taxis that apply to all journeys booked by any method). These terms and conditions do not remove or affect your statutory rights.

If you do not agree to the terms, please do not use the Phoenix Taxis iPhone/Android booking app. 

  • The Phoenix Taxis iPhone and Android app is developed and maintained by a third-party software developer, Autocab GPC. While we can pass comments or feedback about the app on to the developers, please note that our telephone call operators cannot offer technical assistance such as troubleshooting or device compatibility information to users. Please pass any feedback on to us here and we will pass the information on to the relevant party.
  • First time users may find that they are subject to a £15.00 deposit/holding fee (on top of the cost of the fare) that is refunded upon completion of the first journey. It may take several days for the deposit to appear in your account, depending on your bank. This charge only applies to first time users and is not controlled by us - it is automated, and taken by the payment handler. If you have been charged excess to the cost of the fare of your first journey, this is likely just the deposit/holding fee - it will be refunded to you. If you are using the app for the first time, please ensure that you have sufficient funds in your account to cover the cost of the initial booked fare plus the deposit/holding fee. Please contact your bank to confirm when the £15.00 charge will be refunded to you. Please note that we have no access to - or control of - the held sum, and that our telephone call handlers do not have access to any app transaction history or refund facilities.
  • While bookings can be made through the app for immediate dispatch, please be aware that changes in circumstances such as breakdowns, road closures etc. may affect estimated waiting times and cause fluctuations in vehicle ETAs. If you require a taxi immediately, please contact the office by phone and an operator will confirm the status of your booking.
  • It is your responsibility to plan your journey correctly and leave sufficient time to reach the destination according to the need to check-in for flights, catch a train or any other constraints you might have. Phoenix Taxis recommends that absolutely all customers plan to arrive at their destination at least forty-five minutes in advance of any train, coach depature or airport check-in time.
  • Phoenix Taxis in no way agrees to any contract or commitment to deliver customers to prebooked connections, transport, dinner reservations, personal arrangements or medical appointments under any circumstances. Customers must take full responsibility for ensuring they are able to make such appointments on time. Phoenix Taxis are unable to offer a refund for costs incurred due to lateness for any pre-arrangement in any circumstances. This applies to any journeys Phoenix Taxis agrees to undertake (including both taxi and coach hires) and through any booking method, including by phone, smartphone app, email, or website booking form. For further information on why refunds are not issued, please see our FAQ.
  • If you have any comments or complaints about the service we have provided to you, please contact the office by email at bookings(at)phoenixtaxisbl.co.uk or by web contact form.